Renewal Risk Health Score
Assess SaaS renewal risk with product usage, NPS, and relationship signals. Enter values for instant results with step-by-step formulas.
Worked Examples
Example 1: Enterprise SaaS At Risk
Problem:$500K ARR account. Usage 45%, NPS -10, executive sponsor departed, competitive POC confirmed. 3 months to renewal.
Solution:Health score: 32/100 = Critical Risk. ~25% renewal probability. Action: VP-level escalation, value assessment, competitive defense strategy. May need contract restructuring.
Result:32/100 health | Critical risk | $375K at risk | Escalate immediately
Example 2: Mid-Market Healthy
Problem:$50K ARR. Usage 85%, NPS +60, champion engaged, low support, recent QBR. 6 months to renewal.
Solution:Health score: 88/100 = Low Risk. ~95% renewal probability. Action: Explore expansion opportunities, gather case study content, maintain engagement.
Result:88/100 health | Low risk | Expansion opportunity | Standard cadence
Example 3: SMB Warning Signs
Problem:$25K ARR. Usage declining (60%), neutral sponsor, support tickets rising. 4 months to renewal.
Solution:Health score: 58/100 = Medium Risk. ~75% renewal probability. Action: Product training, usage analysis, identify adoption barriers. Address before risk escalates.
Result:58/100 health | Medium risk | Proactive intervention | Still saveable
Frequently Asked Questions
What is a renewal health score?
A renewal health score combines multiple signals (product usage, NPS, support, relationship, competitive activity) into a single number predicting renewal probability. It enables proactive intervention for at-risk accounts before renewal conversations begin.
How far in advance should I identify renewal risk?
Ideally 6-12 months before renewal for enterprise accounts, 3-6 months for mid-market. This allows time for intervention. Red flags often appear earlier—declining usage, champion departure, support spikes.
What are the biggest renewal risk factors?
Top risks: declining product usage, executive sponsor departure, competitive evaluation, budget cuts, merger/acquisition, unresolved support issues, poor onboarding/adoption, and lack of demonstrated ROI.
How do I intervene with at-risk renewals?
Escalate to leadership, schedule executive alignment, conduct value assessment, address specific pain points, offer contract flexibility (payment terms, pricing), and deliver quick wins to rebuild confidence. Tailor intervention to specific risk factors.